Equipment Return Policy

Clear guidelines for returning lighting equipment safely and efficiently after your event celebration.

Effective Date:

This Equipment Return Policy outlines the procedures and conditions for returning lighting equipment hired from Pyxwrghunao. Following these guidelines ensures smooth processing and helps us maintain high-quality equipment for all our customers.

Return Timeline and Scheduling

Standard Return Schedule

Return Date: All lighting equipment must be returned by the date and time specified in your rental agreement, typically the day after your event concludes.
Collection Service: We provide collection service for most hires. Our team will arrange a convenient pickup time within your return window.
Late Returns: Equipment returned after the agreed time may incur additional charges as specified in your rental agreement.

Equipment Condition Requirements

To ensure fair pricing for all customers and maintain equipment quality, returned lighting equipment must meet specific condition standards:

Cleaning Standards

All equipment should be reasonably clean and free from excessive dust, debris, or party residue. Basic cleaning is expected before return to maintain equipment quality.

Functional Condition

Equipment must be in working order with all original components included. Report any malfunctions or damage immediately to avoid complications during return.

Complete Returns

Return all items as originally provided, including cables, mounting hardware, cases, and accessories. Missing items may result in replacement charges.

Return Process

Step-by-Step Return Procedure

1
Pre-Return Preparation: Disconnect and carefully pack all lighting equipment in the original cases or protective packaging provided.
2
Inventory Check: Verify all items against the equipment list provided at delivery. Contact us immediately if any items are missing or damaged.
3
Collection Arrangement: Our team will collect equipment at the scheduled time. Ensure someone is available to hand over the equipment and sign the return receipt.
4
Final Inspection: Our technicians will inspect returned equipment and provide confirmation of successful return within 24 hours.

Damage and Loss Policy

We understand that events can be unpredictable. Here's how we handle damage and loss situations:

Minor Damage

Normal wear from appropriate use is expected and not charged. Minor scratches or cosmetic damage typically fall into this category.

Significant Damage

Damage requiring repair or replacement may result in charges based on repair costs or replacement value. We provide detailed estimates before charging.

Loss or Theft

Lost or stolen equipment will be charged at current replacement value. We recommend checking your event insurance coverage for such situations.

Emergency Return Situations

Unexpected Circumstances

We understand that events may face unexpected challenges such as:

  • Weather-related venue changes or cancellations
  • Technical failures requiring emergency equipment replacement
  • Last-minute event modifications affecting equipment needs
  • Transportation or access difficulties

Contact our emergency support line immediately if you face unexpected return complications: +44 1254 368 049

Deposit and Final Billing

Security Deposit: Your security deposit will be refunded within 5-7 business days after successful equipment return and inspection, minus any applicable charges.
Final Invoice: Any additional charges for damage, late return, or missing items will be clearly itemized and communicated before processing.
Payment Processing: Additional charges will be processed using the payment method on file, with advance notification and explanation.

Customer Responsibilities

To ensure smooth returns and maintain fair practices for all customers, renters are responsible for:

  • Securing equipment during transport and storage
  • Following proper setup and operation guidelines
  • Reporting issues or damage immediately when discovered
  • Ensuring equipment is accessible for collection at scheduled times
  • Providing accurate inventory counts during return
  • Maintaining basic care and cleanliness standards

Contact for Return Support

Our customer service team is available to assist with return questions, scheduling, or concerns:

Emergency Support

+44 1254 368 049

Available during events and return periods

This return policy ensures fair treatment for all customers while maintaining the quality of our lighting equipment for future events.

Return Questions?

Our team is ready to assist with equipment returns and answer any questions about the return process for your lighting hire.

Contact About Returns